Meet Our Staff

Agness Henderson

Executive Director

  Agness Henderson grew up in Harrisonburg, VA and graduated from Bridgewater College with a B.A. in Business Administration. She joined the Roanoke Valley Speech & Hearing Center in 2009, having spent her entire career in banking. She is a member of the Cosmopolitan Club and the National Association of Speech & Hearing Centers. She and her husband, Mike, make their home here in Roanoke and are the proud parents of 4 grown children and four granddaughters and one grandson.

Michelle Ickes, Ph.D.

CCC-A, Audiologist and Director of Audiology

Michelle has been with the Center since 2008. She has a Bachelor of Science degree in Speech Language Pathology and Audiology from West Virginia University, a Master of Science degree in Audiology from West Virginia University, and a Ph.D. in Audiology from the University of South Carolina. She worked for Veterans Affairs Medical Centers for over 20 years. Michelle holds a state license from the Virginia Board of Audiology and Speech Language Pathology, Certificate of Clinical Competency (CCC) from the American Speech-Language-Hearing Association, and a Hearing Aid Dispensing License. She loves what she does and is happy to help people hear and promote healthy hearing habits

Heather Dickey, Au.D.

CCC-A, Audiologist

Dr. Dickey was born and raised in New York State but has also lived in Pennsylvania, Tennessee, Florida, and Maine. Her clinical interests include auditory processing disorders, balance disorders, and helping people with hearing loss lead fuller lives. Heather has her Bachelor of Science Degree in Communication Sciences and Disorders/Deaf Studies from Marywood University, her Master of Science Degree in Audiology from East Tennessee State University, and her Doctorate in Audiology from University of Florida. She holds a state license in Audiology from the Virginia Board of Audiology and Speech-Language Pathology, Certificate of Clinical Competency in Audiology from the American Speech-Language Hearing Association and a Hearing Aid Specialist License. She lives in Roanoke with her husband and two young sons. She enjoys swimming, being outdoors with her family and crafting.

Janet Miller, M.A.

CCC-SLP, Speech-Language Pathologist and Director of Speech-Language Pathology Services

  Janet began working at the Center in 2010. She has a Bachelor of Arts degree from James Madison University and a Master of Arts degree from Ohio University. Janet brings 32 years of experience as a Speech Language Pathologist to the Center. She has primarily worked with children in a variety of settings such as a preschool for kids with special needs, an evaluation center, a hospital outpatient program, and a hospital pediatric rehab program. She particularly enjoys working with children whose expressive language is slow to develop due to general language delay of autism. Every day a child teaches her something new. She holds a state license from the Virginia Board of Audiology and Speech Language Pathology and a Certificate of Clinical Competency (CCC) from the American Speech-Language and Hearing Association.

Melissa Patterson, M.S.

CCC-SLP, Speech-Language Pathologist

Melissa began working at the Center in 2009. She holds a Bachelor of Arts in Communication Sciences and Disorders from Marshall University and a Master of Science in Speech Language Pathology from Radford University. Melissa brings over 10 years’ experience to the Center in a variety of settings, including school systems, infant-toddler programs, nursing care facilities, and private clients. Melissa has experience with articulation, phonology, language impairment, stuttering, autism, voice, dysphagia, apraxia, and aphasia. Melissa is a certified LSVT LOUD® clinician; a voice treatment for individuals with Parkinson’s Disease. Melissa holds a state license from the Virginia Board of Audiology and Speech Language Pathology and a Certificate of Clinical Competency (CCC) from the American Speech-Language and Hearing Association.

Tanisha Durham

Front Desk Receptionist

Tanisha began working at the Center in the summer of 2011. She is a graduate of Patrick Henry High School and has a Bachelor of Science Degree in Psychology from Ferrum University. While at Ferrum, she played basketball and received ‘All Time Leading Scorer’. She is responsible for the front desk reception area and facilitating a happy and pleasant experience.

Charlie Carney

CAOHC Certified, Hearing Conservationist

Charlie joined the RVSHC staff in August 2016. He is our Hearing Conservationist and travels with the Center’s mobile unit to conduct industrial hearing testing for industries with loud noise environments. He is from Greenbrier, West Virginia. He has a Bachelor of Science Degree from Concord University along with MBA work through Averett. He and his wife, Angel, have two daughters, Cate and Sarah. He enjoys reading, fishing, whitewater canoeing, camping and hunting.

Marty Smolak

Audiology Assistant

Marty joined the Center in November 2016. Marty is our Audiology Assistant, assisting our Audiologists and patients at our Center. She is originally from West Virginia and relocated to Roanoke in 2012.She has two sons and one grandson. She enjoys music, gardening, hiking, and cooking!

Lisa Ferguson

Insurance Specialist

Lisa is our Insurance Specialist and joined our staff in Spring 2018.

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OPENING

Monday-Thursday

HOURS:

8:00 AM - 5:30 PM
Friday
8:00 AM – NOON

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