Shannon Shaffer became a part of the RVSHC team in November 2024. She holds a Master’s Degree in Healthcare Administration from Jefferson College of Health Sciences and has over 20 years of experience in various healthcare fields within the Roanoke Valley. Shannon is married and has one daughter and one son. In her free time, she enjoys working on her farm, cooking, and spending quality time with her friends and family.
Dr. Kimberly Lower, Au.D., joined the Roanoke Valley Speech and Hearing Center in 2022. She earned degrees from Flagler College in St. Augustine, FL, the University of Virginia, and the Arizona School of Health Sciences. With 40 years of experience in audiology, Dr. Lower has been serving the Roanoke Valley community. She and her husband have two grown daughters and a son-in-law. In her free time, Dr. Lower enjoys participating in church activities, running, pilates, playing golf, and cooking.
Amy Field joined the RVSHC team in January 2025. Born and raised in Vinton, VA, she recently moved back after spending several years in Northwestern Illinois. With over six years of experience in the hearing industry, Amy has been practicing as a Hearing Instrument Specialist since 2021. She holds a state license from the Virginia Board for Hearing Aid Specialists and Opticians. Amy is passionate about meeting new people and helping them improve their hearing so they can lead fuller lives. Her goal is to ensure her patients hear as well as possible for as long as possible. In her free time, Amy enjoys reading, writing, and has self-published three books.
Autumn Collins, HIS is a Licensed Hearing Instrument Specialist at Roanoke Valley Speech and Hearing Center. Her clinical areas of expertise include audiological evaluations, hearing aid fittings and problem solving hearing aid repairs. With over 20 years of experience in the hearing healthcare field, from HCC to HIS, she became a licensed hearing instrument specialist in 2024. Autumn aims to improve the lives of her patients and their families with better hearing. Autumn was inspired to become a hearing care provider because she loves helping people and can personally relate to her patients through her own use of a medical device. Her favorite part of her job is seeing her patients’ faces light up when they hear their loved ones again. Outside of work, Autumn enjoys spending time with her husband of 19 years and their two dogs.
Danielle has joined our team in August 2025, as a Certified Hearing Conservationist. She has experience in healthcare and is also holds a Certified drivers license (CDL) with previous experience as a long haul licensed truck driver. Danielle combines her knowledge for patient care and logistic skills to make her a versatile asset in both clinical and field settings. She is a mother of four children. In her free time she enjoys cooking, reading and mostly spending time with her family.
Akirah Mattox joined the RVSHC team in January 2022. She earned her B.A. in Psychology and M. Ed. in Communication Sciences and Disorders from the University of Virginia. She is licensed by the Commonwealth of Virginia and earned her Certificate of Clinical Competence from the American Speech-Language-Hearing Association in March 2023. Akirah enjoys reading and spending time with friends and family!
Marty joined the Roanoke Valley Speech and Hearing Center in 2016 as an Audiology Assistant, where she supports both the audiology team and patients with their hearing healthcare needs. Originally from the beautiful state of West Virginia, Marty relocated to Roanoke in 2012. With a broad background in healthcare, she has a strong passion for helping patients. As she puts it, 'The most favorite part of my job, hands down, is our patients! Providing the best level of care to our patients is top priority and also the most rewarding part of my job!' Marty has two sons and one grandson. In her free time, she enjoys music, gardening, dining, fishing, and has a special passion for decorating.
Ashley is a dedicated Clinical Office Coordinator at Roanoke Valley Speech and Hearing Center, where she plays a vital role in ensuring seamless communication between patients, families, and staff. With over five years of experience as a Certified Clinical Medical Assistant (CCMA), she brings both skill and compassion to work, helping to coordinate scheduling, front office operations, handling administrative tasks, and billing with care and precision.
She is a lifelong resident of the Roanoke Valley, has spent her entire life deeply connected to the community she serves. Ashley is known for her warm demeanor and strong communication skills. She is passionate about making sure every patient leaves with a smile and a sense of being truly cared for.
Outside of work, family is her greatest priority. Her dedication to helping others extends beyond the workplace, making herself a dependable and compassionate presence in every setting she enters.
Sarah joined Roanoke Valley Speech and Hearing Center in January 2025 and is proud to be part of a team dedicated to improving lives through better communication. With a passion for helping others and a commitment to providing compassionate, quality care, she strives to make every patient’s experience welcoming and supportive. Whether assisting with appointments, answering questions, or ensuring the office runs smoothly, Sarah’s goal is to help each person feel heard, valued, and understood.
When she’s not at the office, you can find Sarah sipping coffee at her favorite local cafés, laughing with friends, or planning her next weekend adventure. She believes life’s best moments are often the simple ones—good company, good coffee, and a great view.
